Remote Assistance can be used only with the permission of the person that is logged onto the computer.Ī Remote Assistance session is initiated by sending an assistance invitation.
The Windows Remote Assistance rule is enabled in the Windows firewall when we enable Remote Assistance (it uses port 3389 as Remote Desktop). Remote Assistance is enabled by default on a Windows computer. Also, Remote Assistance supports shadowing which means that the user on the remote computer can see everything the support personnel is doing. However, the difference between Remote Assistance and Remote Desktop is that a users is logged on to a remote computer and initiate the Remote Assistance session, whereas a Remote Desktop session is initiated on the management computer.
With both Remote Assistance and Remote Desktop we can see the remote desktop at the management computer. Remote Assistance is a support tool used by support personnel to allow them to view and interact with the screen of the user who needs assistance on the remote computer. Key terms: Remote Assistance, Windows, support, help, invitation, introduction Objectives: Learn what is Remote Assistance, why it is used, and what to have in mind when using it.
